Production Support

Techvify Corporation is an End to End AI-Powered Digital Transformation Partner.

• Act as Level 1 / Level 2 production support, providing timely investigation, troubleshooting, and resolution for system incidents and user issues.
• Serve as a primary contact point for production issues, ensuring clear communication on issue status, progress, and resolution.
• Collaborate closely with business stakeholders, vendors, and internal teams to analyze and remediate complex production issues.
• Gather, clarify, and document business requirements and issue details to support root cause analysis and long-term fixes.
• Analyze business processes and system data to identify inefficiencies, improvement opportunities, and recurring issues.
• Coordinate with vendors and technical teams to ensure issues are resolved within agreed SLAs.
• Support User Acceptance Testing (UAT), system validation, and end-user training activities.
• Prepare clear incident reports, analysis summaries, and operational reports for management and stakeholders.
• Maintain accurate and up-to-date ticket information, including root cause, workaround, resolution, and lessons learned.
• Participate in meetings, workshops, and problem-solving sessions to continuously improve system stability and operational efficiency.

• Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent experience).

• At least 2+ years of experience in Production Support, Application Support, Business Application Support, or similar roles.

• Solid analytical, troubleshooting, and problem-solving skills with the ability to identify root causes.

• Basic understanding of business analysis concepts, system workflows, and enterprise applications.

• Strong attention to detail with a focus on accuracy, quality, and documentation.

• Proven ability to multi-task, prioritize effectively, and work under pressure in a production environment.

• Experience working with ticketing systems and managing incidents according to SLA requirements.

• Strong communication and stakeholder management skills; able to work effectively with both technical and non-technical users.

• Adaptable and flexible in a fast-paced, constantly changing environment.

• Fluent in English (written and spoken), comfortable working in a global team.

• Salary: Up to 35M

• Join a global team and work directly with many talents around the world.

• Opportunities for onsite work in Japan, Singapore, Australia, and many other countries.

• Work and grow in a dynamic, creative, and professional environment.

• Healthcare: Premium Health Insurance TECHVIFY Care

• 13 months’ salary per year.

• Annual salary evaluation.

• Sponsor and encourage staff to study courses by covering tuition fees, such as Udemy, Coursera.